PCF Practices Asked to Display PEC Survey Posters and Waiting Room FAQs
folder_openOther Announcementscalendar_todayPosted August 12, 2022

The 2022 PCF PEC Survey Poster and Waiting Room FAQs are available on PCF Connect and the PEC Survey website. PCF practices were asked to print and display the poster and FAQs in a prominent area of their waiting room by the end of March, which corresponds to 6 months prior to the survey start. Practices received this information in the March 10th and 24th editions of the PCF First Edition email newsletter, and will also be reminded in the September 8th edition of the newsletter. 

As PEC Survey vendors know, the survey has a 6-month lookback period, meaning that patients are asked about an office visit they had within the past 6 months. The poster has the same survey image as the survey envelope, postcard and survey cover, helping to reinforce a cohesive survey brand. Displaying the poster helps make patients aware of the survey and establish legitimacy, which in turn leads to higher response rates for practices. 

Practices should customize the materials to include their survey vendor’s Help Desk contact information: 

Customizable PEC Survey Poster: 5x11 and 17x22 

Customizable PEC Survey Waiting Room FAQs 

As stated in Section 5.6.2.2 of the Quality Assurance Guidelines, “Survey vendors must notify their client practice sites of the telephone number and email address of their Help Desk as soon as the number is operational.” Please also communicate to your client practices why it is important to display the poster and waiting room FAQs and how it can help increase response rates and representation. 

CMS also suggests practices make patients aware of the PCF PEC Survey by sending a message through their patient portal in September. The recommended message is available here and was shared with practices via the First Edition newsletter on August 11th. 

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.