Reminder: Requirements for Spanish Mail Survey Administration
folder_openSurvey Materialscalendar_todayPosted August 8, 2024

Data collection for the PY 2024 PCF PEC Survey begins on September 23rd. This announcement is a reminder of the requirements for mail survey administration in Spanish, as outlined in the Quality Assurance Guidelines (QAG) section 5.3:

• Both postcards are in English but a line in Spanish states that if they prefer to receive the questionnaire in Spanish, they should call the toll-free number. Vendors must honor these requests and send a Spanish questionnaire.
• The initial and non-response cover letters are to be printed double-sided with English on one side, Spanish on the other.
• The first questionnaire must be sent in English to all A line in Spanish states that if they prefer to receive the questionnaire in Spanish, they should call the toll-free number. Vendors must honor these requests and send a Spanish questionnaire, at a minimum for the 2nd questionnaire mailing.
• The second questionnaire must be sent in Spanish to patients who are indicated as Spanish speakers on the sample file. The Spanish questionnaire mailing should include the double-sided English/Spanish cover letter for the second mailing.

Some practices may serve a large population of patients whose preferred language is Spanish. Survey Vendors may submit an Exceptions Request Form (ERF) to send a Spanish survey questionnaire in the first mailing if there are a large number of patients who have indicated that Spanish is their preferred language in the sample file. Vendors should not send the first survey questionnaire in Spanish without an approved ERF. Please note that the PCF model is not in operation in Puerto Rico.

Please review the QAG section 5.3 for the full description of Spanish survey administration. Vendors with questions should contact the PEC Survey Team at pcfpecs@rti.org or call 1-833-997-2715.