PCF PEC Survey Vendor Authorization Window Opens on March 20
folder_openOther Announcementscalendar_todayPosted March 16, 2023

The PCF Patient Experience of Care (PEC) Survey vendor authorization window will be open to practice sites from March 20-June 30, 2023. If a practice is using the same survey vendor that administered their PY 2022 PEC Survey, they will not need to update the online vendor authorization form. However, a practice will need to submit an updated vendor authorization form on the PEC Survey website if either of the following apply: 

• A practice is participating in the PCF PEC Survey for the first time in PY 2023; or 
• A practice is switching to a different survey vendor to administer the PY 2023 PCF PEC Survey. 

The current list of approved PCF vendors is available to practices on the PCF PEC Survey web portal and on PCF Connect. The final list for PY 2023 will be released in May. 

Step-by-step instructions are available for practices on the PEC Survey website at the links below:  

How to Authorize a Vendor  

How to Switch Survey Vendors  

Please note: Authorizing a vendor on the PCF PEC Survey website is a separate step that practices must take AFTER entering a formal written contract and signing a Business Associate Agreement with an approved PCF PEC Survey vendor.  

As a reminder, the PCF PEC Survey is a required component of the Quality Gateway that is annual assessment for all PCF practices as part of the performance-based adjustment (PBA).  Please see the PCF PEC Survey Fact Sheet for more information about practice participation in the PEC Survey. 

Practices will be reminded about the vendor authorization requirement and provided with the link to the vendor list several times over the coming months, including in the March 16th First Edition newsletter.   

IMPORTANT: Please remember that vendors are required to confirm weekly review of the Survey Vendor Authorization Report, and note any discrepancies in writing, during the vendor authorization window. This review must be confirmed via email to the PEC Survey Team. 

Please direct any practices with questions about this process to PCF Support via email at PCF@telligen.com, or by phone at 1-888-517-7753.  

Vendors with questions should contact the PCF PEC Survey Team via email at pcfpecs@rti.org or call 1-833-997-2715.