CMS-Approved Survey Vendors
as of June 6, 2023
The Centers for Medicare & Medicaid Services (CMS) approves the
survey vendors listed below to administer the PY 2023 Primary Care
First (PCF) Patient Experience of Care (PEC) Survey. These
organizations have demonstrated the facilities, project experience, and
staff expertise that are required to conduct the PCF PEC Survey
administration with appropriate rigor, given the demands of the survey
procedures and timeline. Vendors with an asterisk (*) beside their
names are fully approved and have successfully completed CMS
requirements and training for PCF PEC Survey.
Practices that participate in the PCF model must contract with a vendor
from this list of approved PY 2023 PCF PEC Survey vendors. Practices
are responsible for all associated costs of the vendor. CMS has adopted
standardized survey protocols that allow for varying survey costs and
ensured that the approved vendors are trained to implement these
protocols consistently. However, CMS does not dictate the pricing for
the approved survey vendors. We encourage practices to contact vendors
for cost and service information as there may be differences among
The vendor authorization window for the PY 2023 PEC Survey is March
20-June 30, 2023. If your practice will continue to use the same
survey vendor that was used to administer the PY 2022 PEC Survey,
you do not need to update the online vendor authorization form.
However, you must update the online vendor authorization form if
either of the following apply:
Please note this is the final list of approved vendors for PY 2023.
All vendors listed are fully approved and available for
Authorizing a vendor on the PCF PEC Survey website is a separate
step that practices must take AFTER entering a formal written
contract and signing a Business Associate Agreement with an
approved PCF PEC Survey vendor.
(Previously SurveyVitals, A Qualtrics Company, LLC)
38701 W. Seven Mile Road, Suite 250
Livonia, MI 48152
All practices are encouraged to check their PCF PEC Survey dashboard to
confirm the listed information about registered practices, vendor
authorization, and PECS administrative users is correct. The PEC Survey
website has Quick Links with instructions on
How to Authorize a Survey Vendor and
How to Switch Survey Vendors for your reference.
The information included in the table above is provided by the survey vendors and does not represent an endorsement by CMS of any survey
vendor. Refer to the
Responsibilities of Primary Care First (PCF) Practice Sites for the
Patient Experience of Care (PEC) Survey, the
PCF PEC Survey Fact Sheet, and visit the
PCF PEC Survey website or
PCF Connect for more information.
Contact PCF Support at PCF@telligen.com
or by phone at 1-888-517-7753 with any questions.