The Centers for Medicare & Medicaid Services (CMS) approves the survey vendors listed below to administer the PY 2024 Primary Care First (PCF) Patient Experience of Care (PEC) Survey. These organizations have demonstrated the facilities, project experience, and staff expertise that are required to conduct the PCF PEC Survey administration with appropriate rigor, given the demands of the survey procedures and timeline. Vendors with an asterisk (*) beside their names are fully approved and have successfully completed CMS requirements and training for PCF PEC Survey.

Practices that participate in the PCF model must contract with a vendor from this list of approved PY 2024 PCF PEC Survey vendors. Practices are responsible for all associated costs of the vendor. CMS has adopted standardized survey protocols that allow for varying survey costs and ensured that the approved vendors are trained to implement these protocols consistently. However, CMS does not dictate the pricing for the approved survey vendors. We encourage practices to contact vendors for cost and service information as there may be differences among vendors.

The vendor authorization window for the PY 2024 PEC Survey is March 11 to June 14, 2024. If your practice will continue to use the same survey vendor that was used to administer the PY 2023 PEC Survey, you do not need to update the online vendor authorization form. However, you must update the online vendor authorization form if either of the following apply:

• Your practice is participating in the PCF PEC Survey for the first time in PY 2024; or

• Your practice is switching to a different survey vendor to administer the PY 2024 PCF PEC Survey.

Please note this is not the final list of approved vendors for 2024. This is an updated list that includes conditionally approved vendors. The final list of approved vendors will be available in May 2024.  Practices should wait until the list is updated in May 2024 to authorize a vendor if they would like to see the final list of fully approved vendors. Only fully approved vendors are available for authorization at this time.

Authorizing a vendor on the PCF PEC Survey website is a separate step that practices must take AFTER entering a formal written contract and signing a Business Associate Agreement with an approved PCF PEC Survey vendor.

All practices are encouraged to check their PCF PEC Survey dashboard to confirm the listed information about registered practices, vendor authorization, and PECS administrative users is correct. The PEC Survey website has Quick Links with instructions on How to Authorize a Survey Vendor and How to Switch Survey Vendors for your reference.

The information included in the table above is provided by the survey vendors and does not represent an endorsement by CMS of any survey vendor. Refer to the Responsibilities of Primary Care First (PCF) Practice Sites for the Patient Experience of Care (PEC) Survey, the PCF PEC Survey Fact Sheet, and visit the PCF PEC Survey website or PCF Connect for more information.

Contact PCF Support at PCF@telligen.com or by phone at 1-888-517-7753 with any questions.