Welcome to the official site of the Primary Care First (PCF) Patient Experience of Care Survey (PECS) (CAHPS® with PCF supplemental items)

Doctor and patient smiling.The Primary Care First (PCF) Patient Experience of Care Survey (PECS) (CAHPS® with PCF supplemental items) is designed to measure the experiences of people receiving care from Practice Sites participating in the Primary Care First (PCF) model. Beginning in 2021, the PCF PECS is conducted for PCF Practice Sites by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background of the PCF PECS and participation requirements visit the  About PCF PECS page. For information about how to become an approved PCF PECS vendor, please click on the Vendor Application Process link under the "General Information" tab above.

Viewers are encouraged to check this site, which is the official website for PCF PECS, regularly for updated information about PCF PECS.

For more information, please contact or call 1-833-997-2715.

For information about the availability of auxiliary aids and services, please visit:

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de PCF PECS por correo electrónico a la dirección  o puede llamar al número gratuito 1-833-997-2715.

PCF PECS PY 2021 Survey – Highlighted Dates and Deadlines

PY 2021 PCF PEC Survey Date
Vendor registration and application 1/4/2021 - 2/1/2021 (5:00 PM ET)
Application review period 2/1/2021 - 2/15/2021
PCF PECS vendor training 3/24/2021 and 3/25/2021 (1-5 PM ET)
Vendor Quality Assurance Plan (QAP) submission deadline 4/16/2021
List of fully approved PCF vendors is published by CMS 5/28/2021
PCF Practices authorize survey vendors 6/3/2021 - 6/30/2021
Patient sample download by authorized survey vendors 9/13/2021
PCF PECS Data Collection 9/28/2021 - 12/21/2021
Teaser postcard mailed 9/28/2021
Vendor Help Desk open 9/29/2021 - 12/21/2021
1st Questionnaire mailed 10/5/2021
Reminder/Thank you postcard 10/12/2021
2nd Questionnaire mailed 11/2/2021
Telephone follow-up (CATI) 11/30/2021 - 12/21/2021
Vendors conduct internal data quality
assurance and prepare data submission
12/22/2021 - 1/17/2022
Data submission deadline 1/18/2022