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Welcome to the official site of the Primary Care First (PCF) Patient Experience of Care Survey (PECS) (CAHPS® with PCF supplemental items)

Doctor and patient smiling.The Primary Care First (PCF) Patient Experience of Care Survey (PECS) (CAHPS® with PCF supplemental items) is designed to measure the experiences of people receiving care from Practice Sites participating in the Primary Care First (PCF) model. Beginning in 2021, the PCF PECS is conducted for PCF Practice Sites by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background of the PCF PECS and participation requirements visit the  About PCF PECS page. For information about how to become an approved PCF PECS vendor, please click on the Vendor Application Process link under the "Vendors" tab above.

Viewers are encouraged to check this site, which is the official website for PCF PECS, regularly for updated information about PCF PECS.

For more information, please contact pcfpecs@rti.org or call 1-833-997-2715.

For questions or support for Practices, please contact PCF Support by email at PCF@telligen.com or by phone at 1-888-517-7753.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de PCF PECS por correo electrónico a la dirección pcfpecs@rti.org  o puede llamar al número gratuito 1-833-997-2715.

PCF PEC Survey – Highlighted Dates and Deadlines

The full PCF PECS Implementation Timeline is available in the Surveys and Protocols tab. .

 

Activity Date(s)

Vendor Application, Approval and Authorization 

Survey vendor application period 

01/03/22 – 02/04/22 

Introduction to PCF PECS Training for Vendors self-paced webinar (for conditionally approved vendors) 

03/07/22 – 03/11/22 

PCF PEC Survey Vendor Update Training webinar (for fully approved vendors)  

03/09/22 

Deadline for conditionally approved vendors to complete training certification exam  

03/18/22 

Updated vendor list with conditionally approved vendors is available on PCF PECS website and PCF Connect 

03/18/22 

Practices authorize a vendor for the PY22 PEC Survey* 

03/21/22 – 06/30/22 

Vendors submit Quality Assurance Plans (QAPs) 

03/10/22 – 05/19/22 

Final vendor list is available on PCF PECS website and PCF Connect with list of fully approved vendors  

05/19/22 

Patient Data Collection by Survey Vendors 

Sample files are posted to PCF PEC Survey website for vendors 

09/09/22 – 09/14/22 

Help Desk open 

09/27/22 – 12/18/22 

Teaser postcard mailing 

09/26/22 – 09/30/22 

1st Questionnaire mailing 

10/03/22 – 10/07/22 

Reminder/Thank you postcard mailing 

10/10/22 – 10/14/22 

2nd Questionnaire mailing 

10/31/22 – 11/04/22 

CATI non-response follow up 

11/21/22 – 12/18/22 

Data Submission  

1st interim data submission due from vendors 

10/24/22 

2nd interim data submission due from vendors 

11/29/22 

Final data submission due from vendors 

01/17/23 

 

*Only PCF Practice Sites that will be switching to a different survey vendor and those that will be participating in PCF for the first time will need to complete the online Vendor Authorization form

 

PCF PECS Semiannual Newsletter – January 2022 Edition
Posted Monday, January 24, 2022

Interviewer Monitoring Documentation due January 31 
Posted Monday, January 24, 2022

2022 PCF PEC Survey Vendor Application Period Closes February 4
Posted Wednesday, January 19, 2022

PCF PECS Final Data Submission DUE TODAY
Posted Tuesday, January 18, 2022

New Practice Participation Overview Page
Posted Friday, January 14, 2022