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ACTION REQUIRED: PCF PEC Survey Vendors Must Review and Confirm Survey Vendor Authorization Report
folder_openOther Announcementscalendar_todayPosted July 23, 2021

PCF PEC Survey vendors must review the Survey Vendor Authorization Report and confirm they have contracts with all listed practices. As described in Section 7.6.1 of the Quality Assurance Guide, this report allows survey vendors to view all PCF practice sites that have authorized them to collect and submit data on their behalf. If there is a practice on the list without a contract, please reach out directly to this practice right away.

As a reminder, all PCF practices must upload a business associate agreement (BAA) to the PCF PECS website by August 30th. CMS will not release a practice site’s sample to their survey vendor unless a correct and executed BAA has been received. Step-by-step instructions and FAQs are available under Quick Links on the right side of the PCF PEC Survey home page. Please work with your practices to ensure that they have uploaded signed BAAs before the August 30th deadline.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715. Practices should contact PCF Support at PCF@Telligen.com or call 1-888-517-7753.

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Deadline for PCF PECS Business Associate Agreement is 8/30/21
folder_openOther Announcementscalendar_todayPosted July 16, 2021

All PCF practices must upload a business associate agreement (BAA) to the PCF PECS website by August 30th. CMS will not release a practice site’s sample to their survey vendor unless a correct and executed BAA has been received.

Step-by-step instructions and FAQs are available under Quick Links on the right side of the PCF PEC Survey home page.

Practices with questions should contact PCF Support via e-mail at PCF@Telligen.com or call 1-888-517-7753. 

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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PCF PECS Semiannual Newsletter - July 2021 Edition
folder_openPECS Newslettercalendar_todayPosted July 7, 2021

The Primary Care First (PCF) Patient Experience of Care Survey (PECS) Team has published the July 2021 edition of the PCF PECS Semiannual Newsletter. As a reminder, this newsletter is a way to provide survey vendors with helpful PCF PECS information.

The newsletter is posted on the PCF PECS website and updated every January and July. You can navigate to the July 2021 newsletter located under the General Information tab on the PCF PECS website or click here to view it now.

The newsletter does not replace any source of information currently on the PCF PECS website; instead, it highlights important information for readers. We encourage you to visit the PCF PECS website for more information on the items mentioned in this newsletter. Please continue to monitor the PCF PECS website for updates and announcements.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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RTI International will be closed July 5, 2021, for the July 4th Holiday.
folder_openOther Announcementscalendar_todayPosted July 1, 2021

RTI International will be closed on Monday, July 5, 2021, for the July 4th holiday. The PCF PECS Team will respond to email and telephone inquiries that are received on that date after RTI re-opens on Tuesday, July 6, 2021.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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Updates to the 2021 PCF PEC Survey Materials Are Available
folder_openSurvey Materialscalendar_todayPosted June 28, 2021

Updates to the materials for the Primary Care First (PCF) Patient Experience of Care Survey (PECS) are available on the Survey and Protocols tab of the PCF PECS website. English and Spanish language mail surveys have been revised, along with English and Spanish language CATI scripts.

The following updates were made:

  • Q24 skip instructions were updated to direct respondents to Q28.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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2021 PCF PECS Data Submission: Publication of Example XML File and XSD File
folder_openData Submissioncalendar_todayPosted June 25, 2021

The XML Schema (XSD file) and an example XML file for the 2021 PCF PECS have been published.

To provide vendors further resources for data submission, we have posted an example XML file and the XSD file to the website. These files provide more information on the PCF PECS data submission file format and content, in addition to the already-posted XML layout file.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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PCF PECS Example Sample File Available
folder_openSample Downloadcalendar_todayPosted June 10, 2021

The PCF PECS team has released an example Sample File on the PECS website. The first tab, or Example tab, contains the sample file columns with dummy patient information. The second tab, or Possible Values tab, lists the possible values for each sample file field. This example sample file supersedes the example sample file layout in the Quality Assurance Guidelines, which will be updated in future editions.

The sample file for each PCF practice site will be available for download via a secure link on the PECS website on 9/13/21. The sample file will be available for download only to the practice site’s authorized vendor. When vendors are authorized for multiple practice sites, CMS will combine the appropriate practices’ samples in a single file for survey vendor download. Additional instructions will be provided prior to 9/13/21.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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2021 PCF PEC Survey Vendor Authorization Deadline is 6/30
folder_openOther Announcementscalendar_todayPosted June 9, 2021

All PCF practices must authorize a vendor on the PCF PECS website by June 30th. They must also upload a business associate agreement (BAA) to the website by August 30th.  

Step-by-step instructions are available for practices under the Quick Links heading on the PCF PECS home page.  

As a reminder, the PCF PECS is a required component of the annual quality gateway that is assessed for all PCF practices as part of the performance-based adjustment.  

Vendors can use this report to view all practices that have authorized the vendor to collect and submit data on their behalf. 

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715. Practices should contact PCF Support at PCF@Telligen.com or call 1-888-517-7753. 

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Important Clarification: Envelope Size Requirements
folder_openSurvey Materialscalendar_todayPosted June 3, 2021

Important Clarification: Envelope Size Requirements

The size of the outgoing envelopes for the questionnaire mailouts 1 and 2 is not specified in the Quality Assurance Guidelines (QAG) and therefore a specific size is not required. The outgoing envelope templates on the PCF PECS website have been formatted for 9x12 but may be adjusted to another size if they meet all other requirements as listed in QAG Sections 5.5.2.2 and 5.5.4.2:

  • Outgoing envelopes must include the PCF PECS image and the survey vendor’s return address. The survey vendor’s logo is optional. If there is a mail processing subcontractor’s return address that should be used instead of the survey vendor’s.
  • Survey vendors may not alter the PCF PECS image.
  • Each outgoing package must include a pre-paid Business Reply Envelope (BRE) addressed to the survey vendor or to the mail processing subcontractor.
  • Special outgoing envelopes must be used for patients living in residential care facilities.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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RTI International will be closed May 31, 2021 for the Memorial Day Holiday
folder_openOther Announcementscalendar_todayPosted May 26, 2021

RTI International will be closed May 31, 2021 for the Memorial Day Holiday

RTI International will be closed on Monday, May 31, 2021 for the Memorial Day holiday. The PCF PECS Team will respond to email and telephone inquiries that are received on that date after RTI re-opens on Tuesday, June 1, 2021.

Vendors with questions should contact the PCF PECS Team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.

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