PCF Practices Asked to Display PEC Survey Posters and Waiting Room FAQs
folder_openOther Announcementscalendar_todayPosted March 30, 2023

The 2023 PCF PEC Survey Poster and Waiting Room FAQs are available on PCF Connect and the PEC Survey website. There were no changes to the survey poster for PY 2023. PCF practices were asked to print and display the poster and FAQs in a prominent area of their waiting room by the end of March, which corresponds to 6 months prior to the survey start. Practices received this information in the March 2nd, 16th, and 30th editions of the PCF First Edition email newsletter.  

As PEC Survey vendors know, the survey has a 6-month lookback period, meaning that patients are asked about an office visit they had within the past 6 months. This means that patients receiving the survey in October may be asked about a visit as early as April. The poster has the same survey image as the survey envelope and survey cover, helping to reinforce a cohesive survey brand. Displaying the poster helps make patients aware of the survey and establish legitimacy, which in turn leads to higher response rates for practices.   

The poster and FAQs are available at the links below: 

Note: The poster includes information in 12 different languages about completing the survey. It explains, “Someone like a family member or friend can help you by recording your answers, reading the survey to you, or translating it into your language. However, if you cannot respond because of poor health or cognitive or physical limitations, someone like a family member or friend knowledgeable about your care can take the survey on your behalf.” Providing this information in multiple languages expands the survey’s outreach to all patients. 

As stated in Section of the Quality Assurance Guidelines, “Survey vendors must notify their client practice sites of the telephone number and email address of their Help Desk as soon as the number is operational.” Please also communicate to your client practices why it is important to display the poster and waiting room FAQs and how it can help increase response rates and representation. 

It is common for patients who are contacted by the survey to seek assurance from their providers. Practice staff should assure patients that the survey is legitimate and confidential; staff should be able to confidently respond to patient questions according to the PEC Survey FAQs responses. Please also direct client practices to the PEC Survey Fact Sheet for more information about communicating with patients about the PEC Survey.