Survey Vendor Application Process

Survey vendors interested in becoming a CMS-approved PCF PECS vendor should be approved by CMS for the administration of CAHPS surveys using mail and telephone modes. Interested vendors should review the complete requirements listed in the PCF PECS Minimum Business Requirements available here. A read-only copy of the vendor application is available here to assist you with gathering the necessary information. All applications must be submitted through the online form.

The application and approval processes will consist of the following:

  • Completing and submitting a Vendor Registration and Application and demonstrating a minimum of 3 years’ experience conducting mixed-mode surveys (mail and telephone) and a minimum of 3 years’ experiencing conducting CAHPS surveys for CMS. If you are interested in becoming approved to administer the PCF PECS, please contact the PCF PECS Team via email for more information at
  • (FOR NEW VENDORS) Completing the self-paced Introduction to PCF PECS Webinar Training and successfully completing the training certification. Training sessions are typically held in March of each calendar year. You can review the 2021 training materials here.
  • (FOR RETURNING VENDORS) Completing the annual PCF PECS Vendor Update Webinar Training session each year.
  • Completing and submitting an approved Quality Assurance Plan (QAP). Survey vendors will be required to complete and submit a QAP after attending the Introduction to PCF PECS vendor training and on an annual basis thereafter. This QAP must be reviewed and approved by CMS before final approval as a PCF PECS vendor. You can find the vendor Quality Assurance Guidelines here.