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Announcement

PCF PEC Survey Vendor Application Opens TODAY
folder_openApplication Information & Minimum Business Requirementscalendar_todayPosted January 3, 2025

The survey vendor application period for the Primary Care First (PCF) Patient Experience of Care (PEC) Survey will be open from today, January 3 to January 31, 2025. Vendors interested in becoming a CMS-approved PCF PEC Survey vendor will need to meet several business requirements, some of which are described below. Please review the complete requirements listed in the PCF PEC Survey Minimum Business Requirements available on the PCF PECS website here.

The application and approval processes will consist of the following:

  • Completing and submitting a Vendor Registration and Application as well as the vendor consent form, demonstrating a minimum 3 years’ experience conducting mixed-mode (mail with telephone) surveys and a minimum 3 years’ experience conducting CAHPS surveys for CMS.
  • Completing the self-paced Introduction to PCF PEC Survey Webinar Training, successfully completing the training certification, and participating in all PCF PEC Survey Vendor Update Webinar training sessions. Both trainings are typically held in March each year.
  • Completing and submitting a Quality Assurance Plan (QAP), which survey vendors will be required to do after they attend the Introduction to PCF PEC Survey Training. A survey vendor will receive full approval as a PCF PEC Survey vendor only after their QAP has been reviewed and approved by CMS.

Practices will receive an updated list that includes conditionally approved PCF survey vendors in March 2025 and a final list of fully approved vendors in May 2025. The current list of approved survey vendors can be found here. Please note, this is not the final list of approved vendors for PY 2025. The final list of approved vendors will be available in May 2025.

For more information, please visit the Vendor Application Process page on the PCF PEC Survey website. All 2025 survey materials will be available on the PCF PEC Survey website later this month. Survey vendors interested in applying should contact the PCF PECS team via e-mail at pcfpecs@rti.org or call 1-833-997-2715.