Primary Care First Patient Experience of Care Survey

Welcome to the official site of the Primary Care First (PCF) Patient Experience of Care Survey (PECS) (CAHPS^® with PCF supplemental items)

Doctor and patient smiling. The Primary Care First (PCF) Patient Experience of Care Survey (PECS) (CAHPS^® with PCF supplemental items) is designed to measure the experiences of people receiving care from Practice Sites participating in the Primary Care First (PCF) model. Beginning in 2021, the PCF PECS is conducted for PCF Practice Sites by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the background of the PCF PECS and participation requirements visit the About PCF PECS page. For information about how to become an approved PCF PECS vendor, please click on the Vendor Application Process link under the "Vendors" tab above.

Viewers are encouraged to check this site, which is the official website for PCF PECS, regularly for updated information about PCF PECS.

For more information, please contact pcfpecs@rti.org or call 1-833-997-2715.
For questions or support for Practices, please contact PCF Support by email at PCF@telligen.com or by phone at 1-888-517-7753.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html

Para información sobre esta encuesta o para hablar con alguien en español, por favor, comuníquese con el personal de coordinación de encuestas de PCF PECS por correo electrónico a la dirección pcfpecs@rti.org o puede llamar al número gratuito 1-833-997-2715.

PCF PEC Survey – Highlighted Dates and Deadlines

The full PCF PECS Implementation Timeline is available in the Surveys and Protocols tab.

Activity	Date(s)
Vendor Application, Approval and Authorization
Survey vendor application period	01/03/24 – 02/02/24
Introduction to PCF PECS Training for Vendors self-paced webinar (for conditionally approved vendors)	03/04/24 – 03/08/24
PCF PEC Survey Vendor Update Training webinar (for fully approved vendors)	03/06/24
Deadline for conditionally approved vendors to complete training certification exam	03/08/24
Updated vendor list with conditionally approved vendors is available on PCF PECS website and PCF Connect	03/14/24
Practices authorize a vendor for the PY 2024 PEC Survey*	03/11/24 – 06/14/24
Vendors submit Quality Assurance Plans (QAPs)	03/04/24 – 05/03/24
Final vendor list is available on PCF PECS website and PCF Connect with list of fully approved vendors	05/10/24
Patient Data Collection by Survey Vendors
Sample files are posted to PCF PEC Survey website for vendors	09/10/24
Teaser postcard mailing	09/23/24
Help Desk opens	09/24/24
1st Questionnaire mailing	09/30/24
Reminder/Thank you postcard mailing	10/07/24
2nd Questionnaire mailing	10/28/24
CATI non-response follow up	11/18/24 – 12/17/24
All mail and telephone data collection ends; Help Desk closes	12/17/24
Data Submission
1st interim data submission due from vendors	10/21/24
2nd interim data submission due from vendors	11/27/24
Final data submission due from vendors	01/17/25

*Only PCF Practice Sites that will be switching to a different survey vendor and those that will be participating in PCF for the first time will need to complete the online Vendor Authorization form